Property Logo at Pacifica Senior Living Heritage Hills, North Carolina, 28791

Reviews for Pacifica Senior Living Heritage Hills

Posted On: 12/9/2019

By: Ysmala Laurent     Verified Resident
Source: GOOGLE PLACES Read Property Manager's Response

Hello, thank you very much for taking the time to leave us this positive review! Our aim is to deliver a positive experience. Have a great week!

Posted On: 11/26/2019

Review of Pacifica Senior Living Heritage Hills

My mother has been in this Memory Care facility for 4 years. She will celebrate her 100 birthday this [date removed]. When I get depressed about her condition the one thing that cheers me up is that I know she is getting excellent care by a loving staff. I am grateful for her care by a staff that is educated in how to deal with memory loss redesients. The energy in this community is positive.
     Verified Resident
Source: SENIOR ADVISOR Read Property Manager's Response

Hi, thank you for your positive review, we are happy to see your positive review! We strive to provide excellent care and service to our residents and their families. We love having your mom here with us and will do our best to help her have a very Happy Birthday! Thank you again, we hope you have a wonderful day!

Posted On: 11/21/2019

Review of Pacifica Senior Living Heritage Hills

Great neighborhood; friendly staff and residents, caring and helpful; many activities and road trips; easy access to churchouse, dining room, etc. nice walking trail; pets are welcomed and are known by name by staff and neighbors; great city - delicious meals. Also, affordable rates.
     Verified Resident
Source: SENIOR ADVISOR Read Property Manager's Response

Hi, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Heritage Hills. Thank you again, we hope you have a wonderful day!

Posted On: 11/20/2019

Review of Pacifica Senior Living Heritage Hills

Excellent and caring staff. We all so pleased hat we chose Heritage Hills for our mother's care.
By: Vicki Nix     Verified Resident
Source: SENIOR ADVISOR Read Property Manager's Response

Hi Vicki, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Heritage Hills. Thank you again, we hope you have a wonderful day!

Posted On: 11/20/2019

Review of Pacifica Senior Living Heritage Hills

Great facility. Thanks for great care provided here. Great staff here.
     Verified Resident
Source: SENIOR ADVISOR Read Property Manager's Response

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Pacifica Senior Living Heritage Hills. If you ever need anything from us, please feel free to give us a call or stop by.

Posted On: 11/20/2019

Review of Pacifica Senior Living Heritage Hills

I am very pleased with the care my mother receives. The staff is very caring. Goes above and beyond. [Names removed] do an amazing job and are very knowledgeable and very willing to talk to family. Always showing encouragement to our family.
By: Barbara Maney     Verified Resident
Source: SENIOR ADVISOR Read Property Manager's Response

Hi, thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website, https://www.pacificaseniorliving.com/nc/hendersonville/pacifica-senior-living-heritage-hills/index.aspx). Please feel free to contact with any and all questions, (828) 693-8510. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!

Posted On: 9/11/2019

Review of Pacifica Senior Living Heritage Hills

Heritage Hills is such a warm, welcoming community of residents. The staff is very helpful and makes the residents feel right at home.
     Verified Resident
Source: SENIOR ADVISOR Read Property Manager's Response

Thank you, we appreciate your feedback! We always strive to provide top quality service to every resident and their families, and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Heritage Hills.

Posted On: 9/11/2019

Review of Heritage Hills

Comprehensive thorough tour - really helpful. Also a lot of info so I can proceed with plans. [Name removed] was just so easy to talk with.
By: Dorothy Butcher     Verified Resident
Source: SENIOR ADVISOR Read Property Manager's Response

Thank you, we appreciate your feedback! We always strive to provide top quality service to every resident and their families, and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Heritage Hills.

Posted On: 9/11/2019

Review of Pacifica Senior Living Heritage Hills

Heritage Hill is a wonderful community. The independent standing cottages are amazing! Heritage Hill memory Care staff is top notch! We love Heritage Hills!
     Verified Resident
Source: SENIOR ADVISOR Read Property Manager's Response

Thank you, we appreciate your feedback! We always strive to provide top quality service to every resident and their families, and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Heritage Hills.

Posted On: 9/11/2019

I loved that it was not a large memory care facility but had all the programs available that I was looking for (for my mother). The staff was wonderful during the tour and I especially enjoyed talking with the lead nurse, Pam.
     Verified Resident
Source: SENIOR ADVISOR Read Property Manager's Response

Thank you, we appreciate your feedback! We always strive to provide top quality service to every resident and their families, and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Heritage Hills.

Posted On: 8/27/2019

I visited this facility

Pacifica Senior Living Heritage Hills was very nice. The staff was very helpful and very good at their job. The home there was very nice, but they didn't have all the levels of care. The dining area was very nice. They have a pool and exercise classes, and it's in a very nice location.
By: Paula     Verified Resident
Source: CARING Read Property Manager's Response

Thank you for sharing your positive review. We look forward to seeing you again soon, please let us know if you need anything.

Posted On: 8/2/2019

This community is very warm and welcoming

This community is such a warm and welcoming community of residents. The staff is very helpful and makes the residents feel right at home.
By: Anonymous     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for sharing your positive review. We look forward to seeing you again soon, please let us know if you need anything.

Posted On: 8/2/2019

This is a wonderful community

This is a wonderful community. The independent standing cottages are amazing and the staff is top-notch.
By: Anonymous     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for sharing your positive review. We look forward to seeing you again soon, please let us know if you need anything.

Posted On: 7/19/2019

Absolutely I highly recommend Heritage Hills. A wonderful and caring community setting, not to mention beautiful grounds. Staff there are excellent and caring caregivers. Very family oriented.
By: Sandy Jones     Verified Resident
Source: FACEBOOK Read Property Manager's Response

Thank you for leaving this review about your experience with our community. We appreciate it and look forward to seeing you again.

Posted On: 7/19/2019

I am/was a resident of this facility

Excellent facility, independent living suits me well. Food (one meal per day) is very good and a nice variety. People are friendly and welcoming. I attend meetings (Bible Study, Computer Club, singing group, and excursions). Homes are clean and tidy (maintained by cleaning by staff every two weeks). Entertainment is provided weekly, and is enjoyable. Overall, I am very pleased with my living at Heritage Hills.
By: BilllW     Verified Resident
Source: CARING Read Property Manager's Response

Bill, your satisfaction is our top priority and we're happy to hear you are having a positive experience! We strive for 100% satisfaction, and want you to know that you can reach out to us at any time, we are here for you. If there's anything we can do for you please let us know, we are happy to help!

Posted On: 7/19/2019

I am/was a resident of this facility

Excellent facility, independent living suits me well. Food (one meal per day) is very good and a nice variety. People are friendly and welcoming. I attend meetings (Bible Study, Computer Club, singing group, and excursions). Homes are clean and tidy (maintained by cleaning by staff every two weeks). Entertainment is provided weekly, and is enjoyable. Overall, I am very pleased with my living at Heritage Hills.
By: BilllW     Verified Resident
Source: CARING Read Property Manager's Response

Bill, your satisfaction is our top priority and we're happy to hear you are having a positive experience! We strive for 100% satisfaction, and want you to know that you can reach out to us at any time, we are here for you. If there's anything we can do for you please let us know, we are happy to help!

Posted On: 6/19/2019

Would highly recommend this community

We've been here 2 months and love it! The people who work here are the best and most helpful in anything that come about. The individual cottages are so comfortable and roomy. Santa even found our cottage this week and what a surprise. Would highly recommend this community to anyone who's looking to downsize.
By: Anonymous     Verified Resident
Source: Property Site Read Property Manager's Response

Bill, your satisfaction is our top priority and we're happy to hear you are having a positive experience! We strive for 100% satisfaction, and want you to know that you can reach out to us at any time, we are here for you. If there's anything we can do for you please let us know, we are happy to help!

Posted On: 5/15/2019

I have interfaced with both the independent living and memory care staff on numerous occasions in the past 6 months. Wonderful group! You couldn't ask for a more friendly, helpful, dedicated staff. The facility is a bit older, but well kept with many upgrades in progress. I was truly impressed to observe all managers interfacing with residents in various roles including activities, dining room servers and shuttle drivers. They make a point to know your name! The memory care folks take personal pride in their patient care. Many activities are provided and loved ones are are well cared for.
By: Ted Lizotte     Verified Resident
Source: GOOGLE PLACES Read Property Manager's Response

Bill, your satisfaction is our top priority and we're happy to hear you are having a positive experience! We strive for 100% satisfaction, and want you to know that you can reach out to us at any time, we are here for you. If there's anything we can do for you please let us know, we are happy to help!

Posted On: 5/15/2019

I have interfaced with both the independent living and memory care staff on numerous occasions in the past 6 months. Wonderful group! You couldn't ask for a more friendly, helpful, dedicated staff. The facility is a bit older, but well kept with many upgrades in progress. I was truly impressed to observe all managers interfacing with residents in various roles including activities, dining room servers and shuttle drivers. They make a point to know your name! The memory care folks take personal pride in their patient care. Many activities are provided and loved ones are well cared for.
By: Ted Lizotte     Verified Resident
Source: GOOGLE PLACES Read Property Manager's Response

Thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Heritage Hills. We appreciate it & so do our other reviewers at Google. We can't wait to see you again, have a great day.

Posted On: 5/15/2019

I have interfaced with both the independent living and memory care staff on numerous occasions in the past 6 months. Wonderful group! You couldn't ask for a more friendly, helpful, dedicated staff. The facility is a bit older, but well kept with many upgrades in progress. I was truly impressed to observe all managers interfacing with residents in various roles including activities, dining room servers and shuttle drivers. They make a point to know your name! The memory care folks take personal pride in their patient care. Many activities are provided and loved ones are well cared for.
By: Ted L     Verified Resident
Source: GOOGLE PLACES Read Property Manager's Response

Thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Heritage Hills. We appreciate it & so do our other reviewers at Google. We can't wait to see you again, have a great day.

Posted On: 4/15/2019

I visited this facility

They?re wonderful people at Pacifica Heritage Hills, but it was too small for me. It?s a beautiful and fabulous place. I was invited for a Sunday brunch, and I went back several times to look at several cottages. I met several residents and they were extraordinarily nice, down to earth people. The kitchen staff was sweet and helpful as they could be. The location is beautiful, and it would have been perfect, if I didn?t have my hobby.
By: Lou     Verified Resident
Source: SENIOR HOMES Read Property Manager's Response

Thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Heritage Hills. We appreciate it & so do our other reviewers at Google. We can't wait to see you again, have a great day.

Overall Rating

5 out of 5 stars

Ratings By Category

Parking
5 out of 5 stars
Amenities
5 out of 5 stars
Maintenance
5 out of 5 stars
Staff
5 out of 5 stars
Value
5 out of 5 stars
Location
5 out of 5 stars
Noise
5 out of 5 stars

Testimonials