1. Why should I consider moving my loved one into a senior community in the midst of a pandemic? Isn’t it unsafe?A move to Pacifica Senior Living Heritage Hills during this time is perfectly safe. We screen every person who enters the community, test staff regularly, social distance for both dining and activities, and immediately quarantine entire community if a positive case is identified. For most seniors in need of our services, they may be living alone, not able to get the necessary cleaning supplies we have access to, not screening people they come in contact with, and not able to access the resources we have to have food delivered or prepared. There is far more oversight in our community than in a typical home setting.
2 . Are we accepting move-ins?
Yes! Though we may conduct certain aspects of the process virtually: the initial tour, doctors office visit for paperwork, and room selection; we are committed to making the process as seamless as possible. Our community has opened up to outdoor visitation and paperwork signing and other aspects of the process may also be conducted in this manner, but the essential steps remain intact.
3. Are we accepting people with COVID-19 as move-ins?We require that all of our incoming residents present a negative COVID-19 test result to proceed with admission. During their initial 14 days in the community, each resident will have enhanced precautionary COVID-19 monitoring along with meaningful interaction with staff, meal deliveries, and all other services pertinent to their daily needs.
4. What will move-in day look like for your loved one?As is the case with all moves, we will endeavor for it to be as stress-free as possible. If our community is able to have outside vendors come in to do the move (dependent upon local directives) they will be screened upon arrival and will be permitted to transport all of your loved one’s belongings to their room. The resident and family members bringing them will also be screened upon arrival, and escorted to their new home. We’ll have our customary welcome gift, and will ensure your loved one has all they need to be comfortable as they transition to our community. They’ll have the opportunity to meet many of the staff in the coming days and everyone will be working to ensure your loved one is comfortable and satisfied with apartment.
5. Can you visit your loved one after they move into our community?We recognize this is crucial for your family to be able to see one another, and the state and local governments have put measures in place for the protection of our senior population. This has meant no indoor visitation, but as we have seen the virus numbers decrease, and our Heritage Hills community stay COVID-free, we have been able to start outdoor visits. We have a transparent screen that our visitors can use to ensure that exposure isn’t a danger, while still allowing our residents and families to see one another. Some states have now started to open up the option of indoor visitation as well, and as that progresses we too expect to be able to facilitate at our communities. We are committed to following CDC, state, and local guidelines to open up our community in a safe and careful manner. As these guidelines change, we are ensuring we follow their direction.
6. What will dining and activities look like after your loved one moves into our community?As with visitation, dining and activities have been largely restricted by the CDC and state and local authorities, but in recent weeks we’ve seen some great strides in opening up internal daily events. With social distancing in place (typically 1-2 people at a table for dining, and usually groups of 10 for activities) we are able to return to some group engagement at a level that is still mindful of safety, but allows our residents to enjoy interacting with one another more freely.
7. What precautions and procedures are in place in our community?As with our commitment to resident, staff, and visitor safety, our COVID-19 procedures are in place in accord with CDC and state-level guidance on how to ensure the safety of our community. We routinely perform temperature and O2 tests for all of our staff, residents, and visitors for based on these guidelines, and our staff is always fully equipped with masks and other PPE to ensure resident safety. We have purchased and installed visitation screens so that our visitors can see their loved ones in a safe and secure way. We have purchased more iPads for our community to make it easier for our residents to FaceTime and speak with their families. The health and safety of our residents, staff, and visitors is paramount and we are constantly working to deploy new methods of keeping people safe and enhance their quality of life in these unique times.