Reviews

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Posted On: 3/29/2021

I am a friend or relative of a current/past resident

Moving my mother in-law into a new senior living community during a global pandemic didn’t sound feasible, but who knew it would be seamless! She sent me to explore The Park Lane in Monterey so she could be closer to our family and it’s turned out to be the best decision for all. The Executive Director, Beau, has a super positive and engaging demeanor. His team is equally upbeat and caring. The property is well maintained and service items are addressed promptly. The COVID vaccine clinics were conducted in an efficient manner and now activities are resuming. It is so refreshing to be able to visit and see smiling residents returning to happy living! Highly recommend The Park Lane for anyone looking for a standout retirement living community on the Monterey Peninsula.

By: MarieG Verified Resident

Source: CARING Read Property Manager's Response

Marie, thank you for leaving this detailed review about your experience with our community. WOW! We love to see reviews like this and we are so grateful you took the time to share. Did you know we have a Facebook page that you can like and keep up to date with our daily activities? (The link to the Facebook page is on our website, https://www.pacificaseniorliving.com/ca/monterey/the-park-lane/). Please feel free to contact with any and all questions, (831) 920-4158. We hope you have a wonderful day and we hope to see you at one of our upcoming activities! We appreciate your review and look forward to seeing you again.

Posted On: 1/30/2021

I live in this community

I have been here at The Park Lane for about 10 years, we have Beau as our new Executive Director, and out of all the years I have been here, he has been the best. Kind, Caring, and giving. If you ever move here, you will enjoy meeting him and his family!

By: Mary Wilson Verified Resident

Source: Property Site

Posted On: 1/3/2021

I am a friend or relative of a current/past resident

My mom moved into The Park Lane. She is doing the respite care, so she is basically in there for a little while. So far, so good. They keep me informed on what's going on daily. The room is very nice. It's a little studio room. It's a single room occupancy. When her boyfriend and her went down there to do a walkthrough of the place, they provided a meal for them. Their feedback on the food was very good. Right now, activities are limited because of COVID. When I was down there, they had a little band out there for dinner playing music. The staff is very good. They're very pleasant. The facility is very nice. I don't know if you could ever have a perfect staff, but they're pretty close. It's amazing.

By: Jeff Verified Resident

Source: CARING

Posted On: 12/10/2020

Excellent experience, very thorough and professional! Knowledgable representative met with us and was thorough in covering all details, we are committed!

Verified Resident

Source: SURVEY

Posted On: 10/2/2020

Review of The Park Lane Monterey

The Park Lane and my tour guide, [name removed], were very impressive. The community was very clean and fresh. I met many very nice residents and caregivers along the tour. [Name removed] was very ...

By: K. L. Verified Resident

Source: SENIOR ADVISOR

Posted On: 9/30/2020

I am a friend or relative of a current/past resident

My Mother has been at Park Lane for a little over a year. Mother wasn’t sure if she was going to like it here, but after a short time she was convinced that this was the right move for her. Her room is very comfortable, with lots of natural light. She has a very good rapport with staff (Med-Techs). they are doing an amazing job keeping her safe during these crazy times. Thank you!! She really enjoys the different activities, Music, wine tasting, bingo, painting, exercise, just to name a few. The food staff is great, from the wonderful chef to the bus people. The food is off the charts, can’t wait to share another meal with her.

By: Jlasala831 Verified Resident

Source: CARING

Posted On: 9/29/2020

I visited this facility

I recently called Park Lane, requesting a tour and was referred to Cynthia Duvall. Cynthia was very prompt getting back to me and did a great job showing the available studios, apartments and amenities for independent living. She was patient in answering my many questions and remained positive and efficient throughout the times we met and viewed the premises. Even though I was at Park Lane during the Pandemic, I felt safe and comfortable as the staff and residents followed the recommended safety guidelines. I hope to move in to the Park Lane in 2021 and will look forward to Cynthia Duvall help with the transition.

By: Amelia Anne Verified Resident

Source: CARING

Posted On: 9/25/2020

Review of The Park Lane

I frequently visit a number of dear friends at The Park Lane and every time I come I am greeted with happy, smiling faces. The staff is very friendly, caring, attentive, helpful and they really car...

By: Anonymous Verified Resident

Source: SENIOR ADVISOR Read Property Manager's Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at The Park Lane. Thank you again, we hope you have a wonderful day!

Posted On: 9/3/2020

Review of The Park Lane

Thank you both so much for your referrals. We are so grateful for the wonderful working relationship we enjoy with The Park Lane. I treasure you both!

By: Aimee Verified Resident

Source: SENIOR ADVISOR Read Property Manager's Response

Posted On: 8/4/2020

I have lived at Park Lane for - SEVENTEE...

I have lived at Park Lane for - SEVENTEEN YEARS!! I appreciate all the services provided by all the employees. I particularly want to congratulate all our managers, from our Executive Chef to our Executive Director who are in charge of the smooth operation of The Park Lane

By: L A Verified Resident

Source: MERCHANT CIRCLE

Posted On: 8/4/2020

Review of The Park Lane

I have been a long time member of this community and I am aware of The Premier care and service here at The Park Lane. I looked at some of the others but The Park Lane seems to be the best.

By: Marvin Quaid Verified Resident

Source: SENIOR ADVISOR

Posted On: 7/31/2020

I am a friend or relative of a current/past resident

My mother lives at The Park Lane and is very happy, even during these very difficult times. The staff are very friendly and helpful, the food is quite good, and the facility is well-maintained. Food is being delivered during COVID. The Park Lane is doing a good job of balancing health of residents and staff with quality of life and morale. I didn't rate "Activities" because mom doesn't use them, especially now, so I have no basis for rating them. There are a wide variety of activities in the bulletins, and I would think they're very well done.

By: Hiker60 Verified Resident

Source: CARING

Posted On: 7/30/2020

Review of The Park Lane

I have been a long time member of this community and I am aware of the premium care and service here at The Park Lane. I lived at some of the other but, the park lane to me to be the best.

By: Marvin Gerard Verified Resident

Source: Property Site

Posted On: 7/4/2020

I am/was a resident of this facility

The Park Lane is taking such good care of us during this challenging time. The dining room delivers all our meals and they have a room to room wine trolley too! There are activities and we practice social distancing.

By: Bob & Pam Verified Resident

Source: CARING

Posted On: 6/24/2020

I am/was a resident of this facility

I recently moved to the Park Lane and found the staff has been so accommodating during this transition. Charles from the maintenance department is a gem and the Executive Director, Beau, was so helpful with the move in process. I can?t wait for my daughter to visit so she too can enjoy the full dining experience (fresh salmon) with me!

By: Betty V. Verified Resident

Source: CARING

Posted On: 6/8/2020

Test! The Parklane is a wonderful commun...

Test! The Parklane is a wonderful community and I am very excited to get my family moved in. The dining services are next to none with gourmet meals. The activities don’t get any better lots to do with great residence and a wonderful atmosphere!

By: B A Verified Resident

Source: MERCHANT CIRCLE

Posted On: 5/30/2020

Excellent! Marissa was outstanding! Highly professional, very friendly and gave clear & concise explanation . She definitely deserve the 5 stars .

Verified Resident

Source: SURVEY

Posted On: 5/14/2020

The Park Lane, my first thought is WOW! You can easily mistake this community for a country club. The dinning experience was amazing and the menu incredible! The property it self is gorgeous with walking trails, gardens, a vista lounge that has to be if not the best but one of the best views of all all of Monterey. I honestly feel every time I go for a visit that I am going on a vacation. How fortunate the residence must feel to call this place home.

By: Ruth Ocon Verified Resident

Source: GOOGLE PLACES

Posted On: 4/26/2020

I am a friend or relative of a current/past resident

The Park Lane staff is incredibly friendly, welcoming, professional and caring toward residents and their families/visitors. They are always there to offer a helping hand no matter what the issue is, and they do it with kindness and empathy, and patience. Park Lane offers a wide range of activities to keep our mom busy and allow her to learn new activities like knitting which she never explored before Park Lane. The campus is peaceful surrounded by nature --with a lot of trees, views of the Pacific ocean and landscaped paths and plant life. Convenience is part of daily life there -- you can schedule transportation to doctors appointments and hop on shuttles to various spots around the Peninsula for regular shopping or field trips. As my mother carefully and gradually weighed her decision about this next chapter in life, the staff was extremely patient and supportive regarding all of our detailed questions. Thank you for everything!

By: ck2020 Verified Resident

Source: CARING Read Property Manager's Response

Hello, thank you for leaving us such a wonderful review. We are thrilled to hear this; our staff will definitely be happy to read what you wrote. We put resident experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words, we hope that you chose us! Please feel free to reach out to us with any and all questions, we are here to serve you all.

Posted On: 4/21/2020

I am a friend or relative of a current/past resident

The memory care unit is wonderful. Staff is helpful and very friendly. It seems they come to help when pages in a timely manner. They treat visitors and residents with courtesy and respect . Rooms are clean. Could be stiffened more often but otherwise very clean . Laundry is done regularly and folded very nicely. Music is very much appreciated

By: School Verified Resident

Source: CARING Read Property Manager's Response

Posted On: 4/20/2020

I am a friend or relative of a current/past resident

Marissa and the entire Park Lane team provided my mother and me exceptional, informative and professional service in helping make my mother's transition to this community a reality. Thanks for all the help!

By: AlGeee Verified Resident

Source: CARING Read Property Manager's Response

Posted On: 4/20/2020

I am a friend or relative of a current/past resident

Lots of activities, beautiful rooms, great views and lovely grounds to walk.

By: Nick Hough Verified Resident

Source: CARING Read Property Manager's Response

Nick, thank you for leaving this detailed review about your experience. We strive for 100% satisfaction, and it is great to see you had such a positive experience at The Park Lane. We appreciate it and look forward to seeing you again.

Posted On: 4/20/2020

I am a friend or relative of a current/past resident

The staff here is very friendly and helpful, and my mother loves the facilities. She enjoys a nice one bedroom apartment with a balcony so she can have her plants. She is also able to have her cat with her. She is happy and says often how much she enjoys living here and the peace and security she feels.

By: Frank M. Verified Resident

Source: CARING Read Property Manager's Response

Thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website, https://www.pacificaseniorliving.com/ca/monterey/the-park-lane/index.aspx). Please feel free to contact with any and all questions, (831) 233-6447. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!

Posted On: 4/19/2020

I am a Community Relations Director at The Park Lane and have been serving seniors for almost 8 years. The Park Lane provides genuine compassion, dignified care and a positive atmosphere to help families and their loved ones achieve peace of mind.

By: Marissa Nuñez Verified Resident

Source: FACEBOOK Read Property Manager's Response

Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at The Park Lane. Thank you again, we hope that you have a wonderful day.

Posted On: 4/19/2020

I am a friend or relative of a current/past resident

The Park Lane services include nutritious meals and a variety of activities including scenic drives and daily entertainment. The staff are caring and are always accommodating. They are responsive to all the residents’ needs. The rooms are updated with new appliances and the bathrooms are spacious.

By: JCQuan Verified Resident

Source: CARING Read Property Manager's Response

Hello, thank you for your positive review! We appreciate the kind words and agree with you! We are very proud of our community and the level of care we provide! Please feel free to reach out at any time to us at any time with any and all questions and concerns; we are always here for you and your family.

Posted On: 4/19/2020

I am a friend or relative of a current/past resident

Great staff and accommodations. I visit frequently and am very pleased with the level of care for my mother. Since it has a lot of residents in independent living there are plenty of activities. The building is well maintained and they have recently done some great renovations.

By: JTarman Verified Resident

Source: CARING Read Property Manager's Response

Posted On: 4/18/2020

I visited this facility

We have been pleased with both the staff and housing for our Mom. During normal times they provide beautiful music, activities and make it feel very much like home. Cleanliness is always important, we feel Park Lane is following strict rules cleaning and wearing masks and gloves to ensure everyone is protected. Our family really appreciates everyone for all their hard work to keep our Mom and all the other lovely residents safe. Keep up the good work .

By: Daugter of a Mom at Park Lane Verified Resident

Source: CARING Read Property Manager's Response

Thank you for leaving this detailed review about your experience with our community. We are always more than happy to assist with any and all your needs. We appreciate it and look forward to seeing you here again soon.

Posted On: 4/18/2020

I am a friend or relative of a current/past resident

Everyone is very helpful and feels like family. So glad I found Park Lane for my Father. Rooms are nice and modern. Plenty of room. Loves bus trips down coast. Walks around ParkLane. Seventh Floor is amazing view. Haircut, doctor appointments there, fitness room.

By: patpatf Verified Resident

Source: CARING Read Property Manager's Response

Posted On: 4/18/2020

I am a friend or relative of a current/past resident

We've been very impressed with TPL. My mom has been there for about 1 year and we came from another Asst Living home in the bay area. TPL is so much better in many respects. The food quality and selection are much better. The staff ratio to residents is also very good and they are very helpful and pleasant. There are a variety of things for my mom to join each day as well as just take a walk around the property.

By: JimmyinPG Verified Resident

Source: CARING Read Property Manager's Response

Thank you for your positive review! We appreciate the kind words and agree with you! We are very proud of our community and the level of care we provide! We have a great staff and genuinely care for all our residents, and it shows. Please feel free to reach out at any time to us at any time with any and all questions and concerns; we are always here for you and your family.

Posted On: 4/18/2020

I am a friend or relative of a current/past resident

The assistance that we were given when we first visited and decided this was the place that our relative would live, was outstanding. The ladies Marissa and Cynthia were kind and understanding of the hard decisions that we had to make. The grounds are beautiful and the medtechs are terrific and caring. The food is tasty but could be hotter and larger portions. But offers a Great variety. The rooms are open, bright and airy, but like in any establishment sometimes needs attention to detail. Very cozy and offers many activities if you wish to participate.

By: Rufbud Verified Resident

Source: CARING

Posted On: 4/18/2020

I am a friend or relative of a current/past resident

My 85 year old mother moved to The Park Lane, Independent Living section in Dec 2019. Having lived all her life in the Monterey area, we had been visiting Senior communities over a 5 year period and she decided it was time to stop living alone and she chose The Park Lane. Over those years the staff at the Park Lane have always been helpful and pleasant. The Park Lane is in a lovely area of Monterey. Over the last few years they have done a fantastic remodel job so when my mom moved in to her studio apartment (with a patio) and cable included, as difficult as it was for her to move from her home and garden, the apartment afforded her the ability to continue with her key areas of interest. The staff has been very helpful in assisting her in getting set-up in the new apartment and engaged in activities. It has been 4 months now and my mom is developing a routine and navigating the facilities and relationships with the other tenants. The Park Lane offers a lot of activities if one wants to partake and provides shuttle service to doctors appointments and arranges outings. During the Covid-19 stay at home order, the staff has gone above and beyond - doing shopping and errands for their tenents and bringing food to their apartments. The Park Lane is a community and it can be hard for some to enter and feel part a community if they have lived alone for a long time. The staff understands that for some the move is a hard one - the sense of giving in to old age and independence - the staff seems to understand this and they help as much as they can - but its a partnership. I am so thankful that my mom is at The Park Lane - I feel secure that she is safe and being cared for, food is being provided and there are activities within the community yet she can be as independent as she wants. My mother would agree that the staff is very helpful and facilities are great. Most of my moms grumbling is not about the Park Lane, its more about how she would like to move back home to what is familair and her garden. But not driving any longer, slowing down in her movements and becoming more frail, finding it diffacult to cook, and having the loss of memory that sometimes come with old age, she agrees it is probablly better she stay where she is. She does have two complaints; 1. She does wish the stove and oven in her apartment was electric (she is not used to a gas stove - so me and my sister had it turned off for safety reasons). She misses occasionally making beans and cornbread, bacon and eggs and sometimes cookies, and 2. She wishs the there were more variety in the food, e.g. tacos, steak, chinese, stir fry, stews, etc. If I can get her to accept occasional meal delivery, I think I could help address at least one of the items above, but we are not there yet. I give The Park Land a big 5 Star overall. Happiness and enjoying all they have to offer is up to the individual. A son.

By: DinSanFrancisco Verified Resident

Source: CARING

Posted On: 4/17/2020

Review of The Park Lane

I recently moved to the Park Lane and just love the community. The staff here has been so accommodating during this transition. Charles from the maintenance department is a gem! The Executive director, Bean, was so helpful with the move in process. I can't wait for my daughter to visit so she can get the full dining experience and enjoy fresh salmon with me!

By: Betty V. Verified Resident

Source: Property Site

Posted On: 4/17/2020

I recently moved to the Park Lane and ju...

By: B V Verified Resident

Source: MERCHANT CIRCLE

Posted On: 4/17/2020

Review of Park Lane

I recently moved to The Park Lane and just love the community. The staff here has been so accommodating during this transition. [Name removed] from the maintenance department is a gem! The Executiv...

By: Betty V. Verified Resident

Source: SENIOR ADVISOR

Posted On: 4/16/2020

Review of Park Lane

My mother in law, [name removed] lives at The Park Lane. She said she is so grateful she lives at The Park Lane during this time. We so appreciate the great care she receives at The Park Lane. Than...

By: MC Verified Resident

Source: SENIOR ADVISOR

Posted On: 4/15/2020

Review of The Park Lane

My mother-in law, Ella lives at The Park Lane. She said she is so grateful. She lives at the The Park Lane during this time. We so appreciate the great care she receives at The Park Lane. Thank You.

By: M C Verified Resident

Source: Property Site

Posted On: 4/15/2020

My mother-in law, Ella lives at The Park...

My mother-in law, Ella lives at The Park Lane. She said she is so grateful. She lives at the The Park Lane during this time. We so appreciate the great care she receives at The Park Lane. Thank You.

By: M C Verified Resident

Source: MERCHANT CIRCLE

Posted On: 4/8/2020

Review of The Park Lane

Polite, Conscientious, Helpful personnel. Always a pleasure to deal with them.

By: Greer Pregory N Prees Verified Resident

Source: Property Site

Posted On: 4/8/2020

Review of The Park Lane

Very capable! This (very) large community runs very efficiently for so very large an out fit. staff is very warm and pleasant always to be not only capable, but very warm and pleasant with all of us inhabitants.

By: Donelia Dooley Verified Resident

Source: Property Site

Posted On: 4/8/2020

Review of The Park Lane

Fantastic support and care for my mother. Tammy and The Park Lane team always go out of their ways assisting my mother.

By: Jean Paul Tarman Verified Resident

Source: Property Site

Posted On: 4/8/2020

Review of The Park Lane

It's the people who work her that truly make The Park Lane special. You can get fancy architecture and amenities almost anywhere, but finding invested, kind people who truly care about the people who live here, that's what makes The Park Lane a special place to live. It'd important to have one's needs "met", but to have them remembered and checked on in a caring planner by someone who is more a friend in spirit and affectionate than being treated as a task. I love this place that truly matters.

By: T. S, Verified Resident

Source: Property Site

Posted On: 4/8/2020

Review of The Park Lane

Good Food Nice Service Friendly Staff

By: Amanda Verified Resident

Source: Property Site

Posted On: 4/8/2020

Review of The Park Lane

Excellent place to live. Staff very attentive and skilled.

By: F. Hathaway Verified Resident

Source: Property Site

Posted On: 4/8/2020

Review of The Park Lane

I am very appreciative for all the help extended to me during my residence at The Park Lane. Everyone tries and is most kind in anticipating my needs.

By: Marni Shooter Verified Resident

Source: Property Site

Posted On: 4/8/2020

Review of The Park Lane

I love this community so much! The staff do amazing job! I appreciate you!

By: M. H. Verified Resident

Source: Property Site

Posted On: 4/8/2020

Review of The Park Lane

I had an excellent visit with your nurse. Eva discussed my client and his care plan in great detail. I was very satisfies with everything.

By: S. K. Verified Resident

Source: Property Site

Posted On: 4/8/2020

Review of The Park Lane

The park lane is taking such good care of us during this challenging time. They deliver all of our meals and bring a wine trolley to our rooms too! We have plenty of activities and your practice social distancing at them

By: P. N. Verified Resident

Source: Property Site

Posted On: 4/8/2020

Excellent place to live. Staff very atte...

Excellent place to live. Staff very attentive and skilled.

By: F H Verified Resident

Source: MERCHANT CIRCLE

Posted On: 4/8/2020

Fantastic support and care for my mother...

Fantastic support and care for my mother. Tammy and The Park Lane team always go out of their ways assisting my mother.

By: J P Verified Resident

Source: MERCHANT CIRCLE

Posted On: 4/8/2020

Good Food Nice Service Friendly Staff

By: A Verified Resident

Source: MERCHANT CIRCLE

Posted On: 4/8/2020

I had an excellent visit with your nurse...

I had an excellent visit with your nurse. Eva discussed my client and his care plan in great detail. I was very satisfies with everything.

By: S K Verified Resident

Source: MERCHANT CIRCLE

Posted On: 4/8/2020

I had an excellent visit with your nurse...

I had an excellent visit with your nurse. Eva discussed my client and his care plan in great detail. I was very satisfies with everything.

By: S K Verified Resident

Source: MERCHANT CIRCLE

Posted On: 4/8/2020

Very capable! This (very) large communit...

By: D D Verified Resident

Source: MERCHANT CIRCLE

Posted On: 3/26/2020

Review of Park Lane

The Park Lane has been a sanctuary in these trying times. Make us safe and trying very hard to keep us content.

By: Ruth Wolfe Verified Resident

Source: SENIOR ADVISOR Read Property Manager's Response

Ruth Wolfe, thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again.

Posted On: 3/26/2020

Review of Park Lane

The front desk, activities, and food services are fantastic! They have gone above and beyond to meet our every need. The emergency has brought out the caring best in everyone from the boss to the s...

By: Patricia Bullock Verified Resident

Source: SENIOR ADVISOR Read Property Manager's Response

Hi Patricia, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at The Park Lane. Thank you again, we hope you have a wonderful day!

Posted On: 3/21/2020

Review of The Park Lane

The Park Lane has been a sanctuary in these trying times. Make us safe and trying very hard to keep us content.

By: Ruth Wolfe Verified Resident

Source: Property Site

Posted On: 3/21/2020

Review of The Park Lane

The front desk, activities and food services are fantastic! They have gone above and beyond to meet ALS every need. This emergency has brought out the caring best in everyone from the boss to the staff who deliver our food in the cold rain. Thank you to all!

By: Patricia Bullock Verified Resident

Source: Property Site

Posted On: 3/21/2020

The Park Lane has been a sanctuary in th...

The Park Lane has been a sanctuary in these trying times. Make us safe and trying very hard to keep us content.

By: R W Verified Resident

Source: MERCHANT CIRCLE

Posted On: 3/9/2020

Review of Park Lane

[Name removed] took us on an excellent and informative tour and gave us lots of time to get our questions answered. Afterwards we all agreed that of all the senior communities we've seen, The Park ...

By: Carol H. Verified Resident

Source: SENIOR ADVISOR

Posted On: 3/9/2020

Review of Park Lane

Excellent guide with [name removed] lovely decor and atmosphere. Friendly staff with personal attention.

By: Rita T. Verified Resident

Source: SENIOR ADVISOR

Posted On: 3/9/2020

Review of Park Lane

[Name removed] was an excellent guide - she was extremely informative. I learned a lot - many questions answered.

By: Jai Alpent Verified Resident

Source: SENIOR ADVISOR

Posted On: 3/8/2020

Review of Park Lane

Dear [name removed], I want to thank you for the warm reception yesterday! And for allowing us to take up so much of your time! We did learn a lot from you! We also thank you for the wonderful lunc...

By: Karen S. Verified Resident

Source: SENIOR ADVISOR

Posted On: 3/7/2020

Review of Park Lane

Everything has been top notch. The sales and intake staff were able to expedite the process during a stressful time. The facility staff is friendly and encouraging. Call me grateful!

By: Kylie K. Verified Resident

Source: SENIOR ADVISOR

Posted On: 3/7/2020

Review of Park Lane

The Park Lane; always 5 stars! Thank you, [name removed] for all your help!

By: Charles W. Therrien Verified Resident

Source: SENIOR ADVISOR

Posted On: 3/7/2020

Review of Park Lane

[Name removed] and I love The Park Lane! We toured all other communities and decided on the Park Lane for many reasons. The place is beautiful we have a 2 bedroom bay view apartment overlooking the...

By: Robert Nelson Verified Resident

Source: SENIOR ADVISOR

Posted On: 3/7/2020

Review of Park Lane

[Name removed] and I chose the Park Lane over all others. The views from the Vista lounge are incredible. We love our apartment and the delicious dining. [Name removed] spent a great deal of time w...

By: Pamela Nelson Verified Resident

Source: SENIOR ADVISOR

Posted On: 3/6/2020

Review of Park Lane

[Name removed] helped me and my husband in our search to find a comfortable and caring location for him. She was so helpful and listened to my hopes and fears and fed me wonderful lunches at The Pa...

By: Sherry Howells Verified Resident

Source: SENIOR ADVISOR

Posted On: 3/6/2020

Review of Park Lane

Great customer/client services. Staff strong! Facility 5 stars! Staff very helpful! Hats off to [name removed]. Very knowledgeable and helpful.

By: Richard Tanner Verified Resident

Source: SENIOR ADVISOR

Posted On: 3/3/2020

Review of The Park Lane

Marissa was an excellent guide. She was extremely informative. I learned a lot. Every question answered.

By: Jai Alpeit Verified Resident

Source: Property Site

Posted On: 3/3/2020

Review of The Park Lane

Excellent guide with Marissa. Lovely decor and atmosphere. Friendly staff with personal attention.

By: Rita J. Thangaraj Verified Resident

Source: Property Site

Posted On: 3/3/2020

Review of The Park Lane

Cynthia Duvall took us on an excellent and informative tour and gave us lots of time to get our questions answered. Afterwards, we all agreed that of all the senior communities we've seen, The park lane is the best choice for our dad.

By: Carol H. Verified Resident

Source: Property Site

Posted On: 3/3/2020

Marissa was an excellent guide. She was ...

Marissa was an excellent guide. She was extremely informative. I learned a lot. Every question answered.

By: J A Verified Resident

Source: MERCHANT CIRCLE

Posted On: 3/3/2020

Cynthia Duvall took us on an excellent a...

By: C H Verified Resident

Source: MERCHANT CIRCLE

Posted On: 2/25/2020

Great customer/ client service. Staff 5 ...

Great customer/ client service. Staff 5 Stars! Facility 5 stars! staff very helpful1 Hatts off to Cynthia Duvall. Very knowledgeable and helpful.

By: R T Verified Resident

Source: MERCHANT CIRCLE

Posted On: 2/24/2020

Review of The Park Lane

Great customer/ client service. Staff 5 Stars! Facility 5 stars! staff very helpful1 Hatts off to Cynthia Duvall. Very knowledgeable and helpful.

By: Richard Tanner Jr. Verified Resident

Source: Property Site

Posted On: 2/14/2020

Review of The Park Lane

Dear Cynthia, I want to thank you for the warm reception yesterday! And for allowing us to take up so much of your time! We did learn a lot from you! We also thank you for the wonderful lunch experience. We got a good feel for the community there and the way of life. I am leaning outward the chalet. Thanks again for your kindness and professionalism. You are good to not be selling condos, but rather a lifestyle.

By: Karen S. Verified Resident

Source: Property Site

Posted On: 2/14/2020

Dear Cynthia, I want to thank you for th...

Dear Cynthia, I want to thank you for the warm reception yesterday! And for allowing us to take up so much of your time! We did learn a lot form you! We also thank you for the wonderful lunch experience. We got a good feel for the community there and the way of life. I am leaning outward the chalet. Thanks again for your kindness and professionalism. You are good to not be selling condos, but rather a lifestyle.

By: K S Verified Resident

Source: MERCHANT CIRCLE

Posted On: 2/13/2020

Review of The Park Lane

Bob and I love The Park Lane! We toured all other communities and decided on The Park Lane for many reasons. The place is beautiful! we have a 2 bedroom bay view apartment overlooking the lush grounds. The food is excellent. Chef Jaime and his team really care. Thank you to Cynthia Duvall for all your time and for all the wonderful and professional care you gave us!

By: Robert Nelson Verified Resident

Source: Property Site

Posted On: 2/13/2020

Review of The Park Lane

Pam and I chose The Park Lane over all others. The views from the vista lounge are incredible. We love our apartment and the delicious dining. Cynthia Duvall spent a great deal of time with us. We can 't thank her enough for everything.

By: Pamella Nelson Verified Resident

Source: Property Site

Posted On: 2/13/2020

Bob and I love The Park Lane! We toured ...

Bob and I love The Park Lane! We toured all other communities and decided on The park Lane for many reasons. The place is beautiful! we have a 2 Bedroom bay view apartment overlooking the lush grounds. The food is excellent. Chef Jaime and his team really care. Thank you to Cynthia Duvall for all your time and for all the wonderful and professional care you gave us!

By: R N Verified Resident

Source: MERCHANT CIRCLE

Posted On: 1/30/2020

Review of The Park Lane

Everything has been top-notch. The sales and intake staff were able to expedite the process, during a stressful time. The facility staff are friendly and encouraging. Grateful!

By: Kyle K Verified Resident

Source: Property Site

Posted On: 1/27/2020

Par Excellence!! The Best! Thank you, Cy...

Par Excellence!! The Best! Thank you, Cynthia Duvall!! Tone!

By: C W Verified Resident

Source: MERCHANT CIRCLE

Posted On: 1/27/2020

The Park Lane is always 5 stars! Thank y...

The Park Lane is always 5 stars! Thank you, Cynthia Duvall for all your help!

By: C W Verified Resident

Source: MERCHANT CIRCLE

Posted On: 1/26/2020

Review of The Park Lane

Par Excellence!! The Best! Thank you, Cynthia Duvall!! Tone!

By: Charles W. Therrien Verified Resident

Source: Property Site

Posted On: 1/26/2020

Review of The Park Lane

The Park Lane is always 5 stars! Thank you, Cynthia Duvall for all your help!

By: Charles W. Therrien Verified Resident

Source: Property Site

Posted On: 1/24/2020

Review of The Park Lane

Cynthia Duvall helped me and my husband in our search for a comfortable and caring location for him. She was so helpful and listened to my hopes and fears and fed me wonderful lunches at The Park Lane! He moved in on January 6 and I've been very happy with surroundings and the personnel in the memory care unit.

By: Sherry Howells Verified Resident

Source: Property Site

Posted On: 11/12/2019

5 stars.

By: Rose Flores Verified Resident

Source: FACEBOOK

Posted On: 10/24/2019

This is the best community that I have v...

This is the best community that I have visited on the peninsula! The building is very clean and the staff are very friendly.

By: P Verified Resident

Source: MERCHANT CIRCLE

Posted On: 10/15/2019

I visited this facility

I visited The Park Lane with my mother for my grandmother. We toured memory care as she has Alzheimer’s. We were pleased to see table cloths and cloth napkins in the dining room. There are large windows around the entire area with beautiful views of trees, flowers and gardens. There is a wrap around, plexi glass enclosed balcony where the residents can walk and get fresh air and exercise. Some of the residents were on their way out to go on a scenic drive along the ocean. Others were sitting in the living room with staff working on a craft making Halloween pumpkins. It was very festive. We will be moving my grandmother in by the end of the month. Cynthia was very helpful!

By: Christine Meyers Verified Resident

Source: CARING Read Property Manager's Response

Christine, thank you for leaving this detailed review about your experience with our community. Our purpose is to create a holistic, all-inclusive lifestyle where residents have all their spiritual, emotional, social, intellectual, and physical needs well-tended, and we are glad that you enjoyed it~ We appreciate you taking the time to share your experience and we look forward to seeing you again. Families and friends are always welcome here! When it comes to comfort and respect, at The Park Lane, you can be assured the well-being of your loved one is always our highest priority.

Posted On: 9/25/2019

I am a friend or relative of a current/past resident

Very well organised and cared for premises, efficient and friendly staff. Very good value for money for the area. Wonderful restaurant and lively activities. Clean and spacious rooms.

By: Greg Ohanian Verified Resident

Source: CARING Read Property Manager's Response

Thank you Greg, we appreciate your feedback! We always strive to provide top quality service to every resident and their families, and are pleased to hear that you enjoyed your experience here at The Park Lane.

Posted On: 9/10/2019

I visited this facility

Key words may say it all: very friendly staff and residents, beautiful and quiet grounds in woods, well thought out design of units (especially the walk in showers in the renovated ones), excellent food service and menu choices, and the best location for mild weather. We had an extraordinary access to a delightful couple to explore what it feels like to be a resident of Park Lane. The PL Manager filled in the details, but the hour meeting with residents, and viewing their apartment, was key to our high rating. Activities at PL, for us at this time, were a bit limited, but we know in 3-5 years it may be perfect. On site access to medical personnel was an key benefit at the facility. Glad to see current work on adding a large spa... water does wonders to for our aging bone Surgery!

By: Texas Folks Verified Resident

Source: CARING Read Property Manager's Response

Hello! We are thrilled to see your positive review and thank you for sharing. We have many activities and would love to have you join us! Thank you for your consideration and we hope to see you here again soon!

Posted On: 9/8/2019

I visited this facility

Beautiful place. Delicious food. Cynthia is an AWESOME help !

By: Judith Anne Verified Resident

Source: CARING Read Property Manager's Response

Hi Judith Anne, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at The Park Lane. Thank you again, we hope you have a wonderful day!

Posted On: 9/6/2019

Review of The Park Lane

[Name removed] was great! Made time to answer all my questions. Lunch was very good. Moving in on August, into a chalet. Thanks again!

By: John Verified Resident

Source: SENIOR ADVISOR Read Property Manager's Response

Hello John, thank you for your positive review! We appreciate the kind words and agree with you! We are very proud of our community and the level of care we provide! Please feel free to reach out at any time to us at any time with any and all questions and concerns; we are always here for you and your family. We hope to see you at one of our upcoming activities!

Posted On: 8/5/2019

I visited this facility

We had an excellent tour. The staff and residents were all very friendly. The staff is very competent and accommodating!

By: Fred D. Verified Resident

Source: CARING Read Property Manager's Response

Hi Fred D., thank you very much for taking the time to leave us this positive review for our team at The Park Lane. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!

Posted On: 8/1/2019

Cynthia Duvall is stellar at her job and...

Cynthia Duvall is stellar at her job and answered all of our questions and concerns promptly. That is why we are awarding her five stars.

By: B A Verified Resident

Source: MERCHANT CIRCLE

Posted On: 7/27/2019

I visited this facility

My daughter and I had a comprehensive tour of the building and the apartment in consideration. We were treated to lunch in their beautiful dining room. Beautiful facility, inside and out. Warm, friendly, informative staff, especially Community Relations Director, Cynthia D.

By: Marianne Verified Resident

Source: CARING Read Property Manager's Response

Marianne, thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again soon! If you have any questions, please give us a call. We're always happy to help!

Posted On: 7/25/2019

I visited this facility

Excellent! Delicious lunch. Great tour and presentation. You have a great property and a lot to offer.

By: Kathleen Verified Resident

Source: CARING

Posted On: 7/21/2019

I visited this facility

Comprehensive presentation of program services, etc. Informative tour. Food very good. Thank you.

By: V. Barnes Verified Resident

Source: CARING Read Property Manager's Response

V. Barnes, thank you for your kind review; we are happy to pass along your comments to the team here at The Park Lane! We hope to be of service to you again in the future. Best wishes, The Park Lane

Posted On: 7/21/2019

I visited this facility

Comprehensive presentation of program services, etc. Informative tour. Food very good. Thank you.

By: V. Barnes Verified Resident

Source: CARING Read Property Manager's Response

V. Barnes, thank you for your kind review; we are happy to pass along your comments to the team here at The Park Lane! We hope to be of service to you again in the future. Best wishes, The Park Lane

Posted On: 7/19/2019

Friendly and caring attitude. Beautiful surroundings and delicious food.

By: Ruth Wolff Verified Resident

Source: FACEBOOK Read Property Manager's Response

Thank you Ruth, we appreciate your feedback! We always strive to provide top quality service to every resident and their families, and are pleased to hear that you enjoyed your experience here at The Park Lane.

Posted On: 7/16/2019

I visited this facility

Presentation was very informative. Buildings and grounds are well layered. Our food was very good.

By: Sylvia Verified Resident

Source: CARING Read Property Manager's Response

Sylvia, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Posted On: 7/15/2019

I visited this facility

Good food, good atmosphere and nice living area.

By: Patricia Verified Resident

Source: CARING Read Property Manager's Response

Hi, thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website, http://www.theparklanemonterey.com). Please feel free to contact with any and all questions, (831) 373-0101. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!

Posted On: 7/10/2019

I am/was a resident of this facility

Very nice establishment. Staff is very nice. Cynthia is very helpful. Sanjay very helpful, too! Found this community thru Carol H.

By: Patricia Verified Resident

Source: CARING

Posted On: 6/28/2019

I visited this facility

We visited the assisted living of Park Lane. It was very impressive, very large, older, but a very nicely appointed facility. They have a couple of different outings, they go shopping, sightseeing, and they have quite a few things going on for the residents. I thought that was impressive. The staff member was very nice, we really enjoyed it, and they did a good job. We ate there, and the food was very nice.

By: Erika Verified Resident

Source: SENIOR HOMES

Posted On: 6/25/2019

I visited this facility

By: Erika Verified Resident

Source: CARING Read Property Manager's Response

Thank you very much for sharing your positive experience. We appreciate it and will share with the team. We hope to see you again soon.

Posted On: 6/20/2019

Very Impressed

Looking for a new place for my father who needs more help getting around and activities to keep him busy during the day. I was really impressed with all of the wonderful socialization happening in this beautiful community. The employees seemed to be really happy which is important. We were invited to stay for lunch and boy was the food delicious. Bravo to the Chef. It was an easy decision to move my dad to The Park Lane!!!!

By: Anonymous Verified Resident

Source: Property Site

Thank you very much for sharing your positive experience. We appreciate it and will share with the team. We hope to see you again soon.

Posted On: 6/20/2019

I visited this facility

This is a beautiful facility. Everyone is so nice and professional. I would love to live here.

By: Linda Verified Resident

Source: CARING Read Property Manager's Response

Hello Linda, thank you for your kind words and taking the time to leave us a review. We appreciate it and hope to see you again soon.

Posted On: 6/18/2019

I visited this facility

Friendly, competent, and efficient.

By: Fran Verified Resident

Source: CARING Read Property Manager's Response

Hi Fran, thank you for sharing your positive rating. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!

Posted On: 6/18/2019

I am/was a resident of this facility

I have visited several senior living, and this is the most elegant and reasonably priced place I?ve seen.

By: F. Francis Verified Resident

Source: CARING Read Property Manager's Response

Hi, thanks so much for your kind words and positive review! We will share your kind review with the team! We are extremely proud of our community and staff. We would love to see you at one of our upcoming activities. They are posted on our website and/or Facebook page. Thanks again, we hope you have a wonderful day!

Posted On: 6/4/2019

The staff is so friendly and welcoming. I enjoyed my time here!

Verified Resident

Source: SURVEY

Posted On: 5/31/2019

Everything was outstanding. The introduction was very good and the tour guide was exceptional. Mean was great, facilities outstanding.

Verified Resident

Source: SURVEY

Posted On: 5/31/2019

We had an excellent tour, the staff and residents were all very friendly the staff is very competent and accommodating!

Verified Resident

Source: SURVEY

Posted On: 5/31/2019

This seems like a wonderful community with lots of amenities & a very personable staff. This was a pleasant visit.

Verified Resident

Source: SURVEY

Posted On: 5/31/2019

Excellent presentation by the ED and excellent tour & info by Marissa.

Verified Resident

Source: SURVEY

Posted On: 5/22/2019

Perfect Not a 10 is a "11"

Verified Resident

Source: SURVEY

Posted On: 5/22/2019

Excellent Delicious lunch. Great tour and presentation. You have a great property and a lot to offer.

Verified Resident

Source: SURVEY

Posted On: 5/22/2019

Everything was outstanding. The introduction was very good and the tour guide was exceptional. Meal was great. Facilities outstanding.

Verified Resident

Source: SURVEY

Posted On: 5/20/2019

Beautiful facility, and informative tour...

Beautiful facility, and informative tour.

By: M Verified Resident

Source: MERCHANT CIRCLE

Posted On: 5/19/2019

Love the bay view from my apartment. I love the sunshine appreciate the help from Cynthia D. to get moved in 5 star all the way

Verified Resident

Source: SURVEY

Posted On: 5/19/2019

Front desk always welcoming.

Verified Resident

Source: SURVEY

Posted On: 5/18/2019

Generally service is good here for my mom.

Verified Resident

Source: SURVEY

Posted On: 5/16/2019

Through 5 months of interactions in tryi...

Through 5 months of interactions in trying to place my elderly mother in assisted living, Merissa Nunez and her colleagues at Park Lane in Monterey have shown exceptional patience, friendliness and compassion toward a not always cooperative elderly person. Merissa has also provided a complete and honest picture of the environment and its constraints, and she has answered all my questions professionally and clearly. Overall the facility, its approach to care and service, and its staff appear to be top quality.

By: R Verified Resident

Source: MERCHANT CIRCLE

Posted On: 5/10/2019

I was impressed with the land and it surrounding. I love that it lately or almost totally updated. Marissa was wonderful, patient, informative and pleasant. Everyone was pleasant.

Verified Resident

Source: SURVEY

Posted On: 5/9/2019

Lovely grounds, residences are more than adequate. People(staff) are friendly and knowledgeable.Will seriously consider this an option.

Verified Resident

Source: SURVEY

Posted On: 5/9/2019

Well done and completely

Verified Resident

Source: SURVEY

Posted On: 5/9/2019

Very nice establishment, staff very nice. Cynthia is very helpful, Sanjay very helpful too! Found this community thru Carol H.

Verified Resident

Source: SURVEY

Posted On: 5/8/2019

Lovely grounds, residences are more than adequate. People (staff) are friendly and knowledgeable. Will seriously consider this option.

Verified Resident

Source: SURVEY

Posted On: 5/6/2019

Beautiful place, great people, excellent food

Verified Resident

Source: SURVEY

Posted On: 5/2/2019

I live at The Park Lane in Monterey. We ...

I live at The Park Lane in Monterey. We love The Park Lane. The staff is so good, I cannot say enough about them. We live on the second floor and the care staff is exceptional. We love all the amenities and the food is fantastic! The grounds are beautiful and we love to walk our dogs every day in the gardens and the 13 lush acres. Everyone is very friendly and helpful. It was a very good move for us to make. We highly recommend The Park Lane.

By: L V Verified Resident

Source: MERCHANT CIRCLE

Posted On: 3/26/2019

The staff at Park Lane are very nice, wonderful to interact with, & extremely helpful!! Jessica provides awesome customer service, & takes the time to answer my question, as well as provide additional assistance as needed. Also, the community members are very nice and interactive!!Thank you so much for your time and help!! I really appreciate it!! -Andrea

By: Jayden Vaughn Verified Resident

Source: GOOGLE PLACES Read Property Manager's Response

Thank you for your positive review. We strive to provide excellent care and service to our residents and their families at The Park Lane. We appreciate you taking the time to leave us a review and hope you have a wonderful day!

Posted On: 3/20/2019

Wonderful staff! Wonderful place to live and work!

By: Cynthia Duvall Verified Resident

Source: FACEBOOK Read Property Manager's Response

Thank you Cynthia, we appreciate your feedback! We always strive to provide top quality service to every resident and their families, and are pleased to hear that you enjoyed your experience here at The Park Lane.

Posted On: 3/16/2019

Everyone has been GREAT and helpful. Mar...

Everyone has been GREAT and helpful. Marissa was wonderful and answered all questions super sweet!!

By: M M Verified Resident

Source: MERCHANT CIRCLE

Posted On: 3/16/2019

Everyone has been GREAT and helpful. Mar...

Everyone has been GREAT and helpful. Marissa was wonderful and answered all questions super sweet!!

By: M M Verified Resident

Source: MERCHANT CIRCLE

Posted On: 3/16/2019

I am/was a resident of this facility

Everyone has been GREAT and helpful. Marissa was wonderful and answered all questions super sweet!!

By: McKnight Verified Resident

Source: CARING Read Property Manager's Response

Thank you, we appreciate your feedback! We always strive to provide top quality service to every resident and their families, and are pleased to hear that you enjoyed your experience here at The Park Lane.

Overall Rating

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Testimonials

"I have been on both sides of Pacifica Senior Living as an employee and as a friend of residents. I have found that there are no staff members here...everyone is family! I can't think of a better place for my loved ones to live."
Justina

My mother lives at The Park Lane and is very happy, even during these very difficult times. The staff are very friendly and helpful, the food is quite good, and the facility is well-maintained. Food is being delivered during COVID. The Park Lane is doing a good job of balancing health of residents and staff with quality of life and morale.
Family Member

The Park Lane
200 Glenwood Circle
Monterey, CA 93940 (831) 298-0100