We are grateful to serve a community that supports its Police Department and your generosity clearly shows the support from the staff and community of Pacifica Senior Living.

By: Wes Simmons Verified Resident

Source: Property Site

Parking:

Amenities:

Posted On: 8/5/2020

Review of Pacifica Senior Living Hillsborough

I would like to thank you and the members of your organization for the breakfast burritos you provided for our on-duty personnel on Thursday, June 25. Our personnel appreciate this very kind gesture as they continue to provide service of public safety to our community.

By: Prospect Verified Resident

Source: Property Site

Posted On: 8/5/2020

Review of Pacifica Senior Living Hillsborough

John said everything is great, everything is provided. Staff is friendly and courteous. Like that they can get a ride to Drs. Apt. Rewarding experience. Loves playing Bingo!! And all activities

By: John Lofman Verified Resident

Source: Property Site

Posted On: 8/5/2020

Review of Pacifica Senior Living Hillsborough

Enjoys having rides to and from church on Sundays. Staff is great whenever she needs help someone is always there to help. Activities has good entertainment and enjoy hearing the music.

By: Prospect Verified Resident

Source: Property Site

Posted On: 8/5/2020

Review of Pacifica Senior Living Hillsborough

I like having a lot of people that are here made friends they are always friendly. The staff treat me very nice. the staff checks and make sure. I am doing okay or need anything. I like that the staff in activities reminds me about the activities for the day. They always ask me to join in.

By: Silvia Del Gaoilla Verified Resident

Source: Property Site

Posted On: 8/5/2020

Review of Pacifica Senior Living Hillsborough

Staff is very helpful they check on me often. The food is very good. I always have it on time. Kitchen staff does good job! It is very quiet. I enjoy activities especially Ice cream. The staff overall do a good job everyone included.

By: Mary Srcca Faye Verified Resident

Source: Property Site

Posted On: 8/5/2020

Review of Pacifica Senior Living Hillsborough

Likes living here. The staff girls are friendly and willing to help. The med tech was very friendly and always does her best. Activities are great enjoy going and having some Ice cream . Movie-time too. Food service is doing a great job and always have a pleasant smile when delivering meals.

By: Frank Di Tomasso Verified Resident

Source: Property Site

Posted On: 5/8/2020

Review of Pacifica Senior Living Hillsborough

Dining room is good. Enjoy the food, the personnel is for activities. I play bingo and sometimes I actually win! overall I am glad to live here.

By: Joe Holay Verified Resident

Source: Property Site

Posted On: 5/8/2020

Review of Pacifica Senior Living Hillsborough

Enjoy living here, no problem. They take good care of me and I have my privacy. Very good about taking me to my doctor appointments and picking me up in a timely way.

By: Dolores Fox Verified Resident

Source: Property Site

Posted On: 5/8/2020

Review of Pacifica Senior Living Hillsborough

We like the family and services they excel for memory care. My mom is moving in and we look forward to her being in a safe and caring environment.

By: Anonymous Verified Resident

Source: Property Site

Posted On: 4/23/2020

Review of Pacifica Senior Living Hillsborough

Very nice facility. Staff is very professional and residents needs are all addressed promptly and properly.

By: Jon Vitrg Verified Resident

Source: Property Site

Posted On: 4/23/2020

Review of Pacifica Senior Living Hillsborough

I enjoy the look of the updated facility and cleanliness. The staff is friendly and accommodating facility.

By: Amanda Venturina Verified Resident

Source: Property Site

Posted On: 4/23/2020

Review of Pacifica Senior Living Hillsborough

Very professional staff. Very kind and considerate to both my father as well as family. Totally recommend facility to anyone who need such assistance.

By: Mitchell Carp Verified Resident

Source: Property Site

Posted On: 4/23/2020

Review of Pacifica Senior Living Hillsborough

Great Staff Great communication

By: Maria Rivera Verified Resident

Source: Property Site

Posted On: 4/23/2020

Review of Pacifica Senior Living Hillsborough

Nice employees and very communicating with everybody.

By: Ann Carren Verified Resident

Source: Property Site

Posted On: 4/23/2020

Review of Pacifica Senior Living Hillsborough

Very nice facility. Staff is very professional and residents needs are all addressed promptly and properly.

By: Jon Vitrg Verified Resident

Source: Property Site

Posted On: 4/17/2020

Review of Pacifica Senior Living Hillsborough

I love the people here all wonderful. It feels like home. Always things to do. I enjoy my jigsaw puzzles, crocheting and visiting with my fellow residents. I feel the food is great. I enjoy all the activities especially canasta.

By: Prospect Verified Resident

Source: Property Site

Posted On: 4/17/2020

Review of Pacifica Senior Living Hillsborough

The activities are nice and gives us something to do. I use the van or bus for church outings an very happy that I am able to go on Sundays. Painting class is always fun to do because I love to paint. I also enjoy sitting in the lobby. I like to meet people and talk to them. Activity department brings in good entertainment enjoy the singers very much.

By: Christine Rosine Verified Resident

Source: Property Site

Posted On: 4/17/2020

Review of Pacifica Senior Living Hillsborough

I like this place! I enjoy the food and like the friendly staff. I have lived here for 5 years. It is clean and smells nice

By: Pedro Ortiz Verified Resident

Source: Property Site

Posted On: 4/15/2020

Review of Pacifica Senior Living Hillsborough

Pacifica Hillsborough Chino has very cordial work management does its best to make sure. The residents are well taken care of. They have social events to keep residents occupied while making sure to protect their health very nice place to live. Staff takes care of residents.

By: Francin Ditomasso Verified Resident

Source: Property Site

Posted On: 4/10/2020

Review of Pacifica Senior Living Hillsborough

Nice place to live. Friendly employees

By: Dolores Witham Verified Resident

Source: Property Site

Posted On: 4/8/2020

Review of Pacifica Senior Living hillsborough

Wonderful community with great staff and friendly faces.

By: Marguerite Hinkle Verified Resident

Source: Property Site

Posted On: 4/7/2020

Review of Pacifica Senior Living Hillsborough

It is clean and well run. They listen to ideas. I've lived here going on 5 years. I have fun too. Crystene is a doll and works hard!

By: Christian L Minton Verified Resident

Source: Property Site

Posted On: 4/2/2020

Review of Pacifica Senior Living Hillsborough

Caring and attentive staff. Excellent food staff and venue. Many choices for each meal. Facility is clean and well maintained and always decorated for holidays. Activities are scheduled daily. Strong, Steady management,

By: Craig Verified Resident

Source: Property Site

Posted On: 3/24/2020

Review of Pacifica Senior Living hillsborough

Came in for information. Crystene Char was very helpful and informative. Great personality. Thank you for your time!

By: Daniel Santos Verified Resident

Source: Property Site

Posted On: 3/18/2020

Review of Pacifica Senior Living Hillsborough

Place very clean and beautiful, nurses very friendly and attentive, flowers outside are pretty and invite tenants to smile.

By: L.C. Brady Verified Resident

Source: Property Site

Posted On: 3/18/2020

Review of Pacifica Senior Living Hillsborough

Excellent tour. Very nice clean facilities. Realy detailed and warmly spoken of features. Thanks.

By: Roxanne Chen Verified Resident

Source: Property Site

Posted On: 3/18/2020

Review of Pacifica Senior Living Hillsborough

Everything was great.

By: Rhonda Chapman Verified Resident

Source: Property Site

Posted On: 2/14/2020

Review of Pacifica Senior Living Hillsborough

Great!

By: Dennis Zeilstra Verified Resident

Source: Property Site

Posted On: 2/14/2020

Review of Pacifica Senior Living Hillsborough

Seems to be a very nice place. good information given to us.

By: Ivan Verified Resident

Source: Property Site

Posted On: 2/13/2020

Review of Pacifica Senior Living Hillsborough

I was shown the community by Cystene char. she met me last minute and was great. she answered all my questions and took the time to show me the entire facility. we will strongly consider Pacifica Hillborough.

By: Jeremy Aris Verified Resident

Source: Property Site

Posted On: 11/17/2019

First visit was brief; appears to be nice facility; receptive Staff. Worthy of 2nd visit

Verified Resident

Source: SENIOR ADVISOR

Posted On: 10/22/2019

Review of Pacifica Senior Living Hillsborough

This is an awesome community. My parents love it.

Verified Resident

Source: SENIOR ADVISOR Read Property Manager's Response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Posted On: 10/15/2019

Review of Pacifica Senior Living Hillsborough

Place is clean and quiet. Staff is alert responsive and nice. Food is good. DIning area is clean.

Verified Resident

Source: SENIOR ADVISOR Read Property Manager's Response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Pacifica Senior Living Hillsborough!

Posted On: 10/15/2019

Review of Pacifica Senior Living Hillsborough

We are very excited to have Dad come to this facility. Everyone is very personable and kind and efficient.

Verified Resident

Source: SENIOR ADVISOR Read Property Manager's Response

Thank you, we appreciate your feedback! We always strive to provide top quality service to every resident and their families, and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Hillsborough.

Posted On: 10/15/2019

Review of Pacifica Senior Living Hillsborough

[Name removed] was excellent, patient and very informative. The experience overall was exceptional and very comfortable.

Verified Resident

Source: SENIOR ADVISOR Read Property Manager's Response

Posted On: 10/15/2019

Review of Pacifica Senior Living Hillsborough

The facility is the cleanest that I have experienced. It does not smell like urine or garbage like most. ALL of the staff are kind and friendly. The food is AMAZING and tastes like it is made at home, with great care. [Name removed] was an amazing representative of all that's available and the integrity of this organization. I am so excited for my dad to come here.

Verified Resident

Source: SENIOR ADVISOR Read Property Manager's Response

Hi, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Hillsborough. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website, https://www.pacificaseniorliving.com/ca/chino/pacifica-senior-living-hillsborough/index.aspx). Please feel free to contact with any and all questions, (909) 632-7032. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!

Posted On: 10/15/2019

Review of Pacifica Senior Living Hillsborough

Very nice community. My dad decided to stay here. [Name removed] was very helpful!

Verified Resident

Source: SENIOR ADVISOR

Posted On: 10/15/2019

Review of Pacifica Senior Living Hillsborough

This is one of the cleanest and friendliest communities I have toured in a very long time. This facility is on my top 3 list. I will be back,

Verified Resident

Source: SENIOR ADVISOR

Posted On: 10/15/2019

Review of Pacifica Senior Living Hillsborough

I love the lovely room I have. No noise come through the walls. It's so peaceful. Eating in the dining room is lovely. I enjoy the people around, talking and laughing. And the activities are excellent, esp. Arts and Crafts, and I should say Bingo too!

Verified Resident

Source: SENIOR ADVISOR

Posted On: 10/6/2019

Dear: Carl I have had a relationship with Pacifica Senior Living - Hillsborough, Chino, California, since October 26, 2015. This facility has been caring for my mother. I have come to know many of the personnel, from the Director to the maintenance crew. Our interactions have been professional, respectful and courteous. Usually the first person that I now see, during my weekly visits, is Concierge, Angel Melendez. I have been able to observe her interactions with staff and visitors, in a myriad of situations. She initially quickly recognized me, and addressed me by name. She efficiently routes calls, pages the staff, and skillfully responds to visitor inquiries. I have witnessed her ability to remain calm during hectic or emergency situations. Sometimes there is the opportunity to exchange lighthearted banter. This helps foster a comfortable bond with the facility. Angel is a genuine asset to your company. please let the Chino Director know, so that Angel could be recognized for the high quality of service that she provides for your organization. M. Carter

By: Micheal Carter Verified Resident

Source: FACEBOOK Read Property Manager's Response

Micheal, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Pacifica Senior Living Hillsborough. Thanks again for the recommendation, and have an amazing day!

Posted On: 10/3/2019

This facility has been caring for my mother

Dear: Carl I have had a relationship with Pacifica Senior Living - Hillsborough, Chino, California, since October 26,2015. This facility has been caring for my mother. I have come to know many of the personnel, from the Director to the maintenance crew. Our interactions have been professional, respectful and courteous. Usually the first person that I see on my weekly visits is Concierge, Angel Melendez. I have been able to observe her interactions with staff and visitors, in a myriad of situations. She initially quickly recognized me, and addressed me by name. She efficiently routes calls, pages the staff, and skillfully responds to visitor inquiries. I have witnessed her ability to remain calm during hectic or emergency situations. Sometimes there is the opportunity to exchange lighthearted banter. This helps foster a comfortable bond with the facility. Angel is a genuine asset to your company. I would appreciate it if you would forward this letter to her Director so that Angel could be recognized for the high quality of service that she provides for your organization.

By: Micheal Carter Verified Resident

Source: Property Site

Posted On: 10/3/2019

Dear: Carl I have had a relationship wit...

Dear: Carl I have had a relationship with Pacifica Senior Living - Hillsborough, Chino, California, since October 26, 2015. This facility has been caring for my mother. I have come to know many of the personnel, from the Director to the maintenance crew. Our interactions have been professional, respectful and courteous. Usually the first person that I see on my weekly visits is Concierge, Angel Melendez. I have been able to observe her interactions with staff and visitors, in a myriad of situations. She initially quickly recognized me, and addressed me by name. She efficiently routes calls, pages the staff, and skillfully responds to visitor inquiries. I have witnessed her ability to remain calm during hectic or emergency situations. Sometimes there is the opportunity to exchange lighthearted banter. This helps foster a comfortable bond with the facility. Angel is a genuine asset to your company. I would appreciate it if you would forward this letter to her Director so that Angel could be recognized for the high quality of service that she provides for your organization.

By: M C Verified Resident

Source: MERCHANT CIRCLE

Posted On: 9/26/2019

Pacifica Senior Living Hillsborough, a welcoming senior living community in Chino, CA where you or your loved one will enjoy a healthy, active, and worry-free lifestyle that beautifully balances independence and support. We do what we love and what we genuinely believe in–providing compassionate, personalized care services with dignity and respect. Offering award-winning Assisted Living & Memory Care programs and a breathtaking neighborhood in the greater Los Angeles area. We strive to be a warm, safe, home-like environment where seniors can age in place.

By: Pacifica S. Verified Resident

Source: YELLOW PAGES Read Property Manager's Response

Thank you~

Posted On: 9/3/2019

I am/was a resident of this facility

Pacifica Hillsborough in Chino is an excellent facility beginning with the beautiful entryway lobby with a soaring two story ceiling. You are immediately welcomed by friendly and helpful staff who will assist you with signing in and helping you find your destination. Residents are assisted by friendly and helpful caregivers who provide positive daily interactions, as well as, help with any areas that are difficult for residents to manage on there own. Our one bedroom apartment is spacious and has a nice balcony that brings us into courtyard activities even when we are unable to leave our room. Daily activities are fun, plentiful and keep residents active through card games, board games, entertainment, inspirational services and movies in our large theaters. There is also a daily exercise program with low impact stretching, motility exercises, and light weight lifting. Facility also has weight room that includes a NuStep elliptical machine. Each month outings are planned for field trips to beach, casinos, restaurants and concerts. There is weekly transportation to local churches and retailers. The meals are served in a beautiful dining room setting and include multiple daily entrees as well as grill and deli Items to order. The food is very good and served in healthy portions with low sodium content. The activities room and library are open daily and residents can watch cable tv in rooms, the theater, the activities room and the lobby. I enjoy living here with a caring staff and friendly neighbors !

By: Legend502 Verified Resident

Source: CARING

Thank you~

Posted On: 7/22/2019

Review of Pacifica Hillsborough

My grandmother is very happy and always compliments on how much the staff is to her and everyone else. She is an active member here and enjoys all social events.

Verified Resident

Source: SENIOR ADVISOR

Thank you~

Posted On: 7/22/2019

Review of Pacifica Hillsborough

My grandmother is very happy and always compliments on how much the staff is to her and everyone else. She is an active member here and enjoys all social events.

Verified Resident

Source: SENIOR ADVISOR

Thank you~

Posted On: 7/22/2019

Review of Pacifica Hillsborough

Very pleased with faculty and staff. It gives out family peace of mind that my mother is in a safe and friendly facility.

Verified Resident

Source: SENIOR ADVISOR

Thank you~

Posted On: 7/18/2019

Review of Pacifica Senior Living

Very nice and clean. Staff is very friendly!

Verified Resident

Source: SENIOR ADVISOR Read Property Manager's Response

Thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Hillsborough. We appreciate it & so do our other reviewers at Senior Advisor. We hope to see you again soon!

Posted On: 6/20/2019

My grandmother is very happy

My grandmother is very happy and always compliments on how nice the staff is to her and everyone else. She is an active member here and enjoys all activities.

By: Anonymous Verified Resident

Source: Property Site

Posted On: 6/4/2019

I recommend Suzanna for employee of the month. She is great doing my laundry and very pleasant to interact with. She deserves a huge pat on the back. I'm really do enjoy her being such a big part of the team! Thank you Suzanna!! I appreciate you!

Verified Resident

Source: SURVEY

Posted On: 6/4/2019

I came to tour your community and was impressed with the nice smell as soon as you enter the building. The staff greeted me right away and rendering desk stood up and offered me a water. During my tour you could tell that the staff lives what they do. They were happy and attentive to the residents needs and introduced me to a long time resident that was just happy to be there! am gathering information now and when the time comes I will consider Pacifica in Sun City Center!

Verified Resident

Source: SURVEY

Posted On: 6/4/2019

I love living here!! The front desk receptionist, Bertha, is always so friendly and kind and willing to help anyone. The Executive Director always makes us laugh and welcomes us with a big warm hug. The staff is always very kind and calm and makes warm eye contact in the halls making us feel like we are so important. I enjoy my meals and the care the dining staff shows every day. I enjoy the activities and taking care of the books and I'm looking forward to another book case coming because we have so many new books. All in all I just appreciate everyone so much. I really do feel their love every day! Thank you!

Verified Resident

Source: SURVEY

Posted On: 5/6/2019

I visited this facility

Pacifica Senior Living Hillsborough was clean and seemed to be nice. The person who gave me the tour was nice. The room I saw had a shower and a little place for a microwave. The dining area looks very nice. They had a movie room and a workout room. The only thing was there were no grounds so there aren't any paths to walk outside.

By: Keith Verified Resident

Source: SENIOR HOMES

Posted On: 4/16/2019

Well maintained. Friendly staff

By: M C Verified Resident

Source: MERCHANT CIRCLE

Posted On: 4/16/2019

My grandmother is very happy with all th...

My grandmother is very happy with all the services provided here. Most especially, the caring staff. We feel this facility gives her a peace of mind knowing she is safe and taken care of.

By: L B Verified Resident

Source: MERCHANT CIRCLE

Posted On: 4/16/2019

My grandmother is very happy and always ...

My grandmother is very happy and always compliments on how nice the staff is to her and everyone else. She is an active member here and enjoys all activities.

By: L Verified Resident

Source: MERCHANT CIRCLE

Posted On: 4/15/2019

Review of Pacifica Senior Living

Explained everything, very nice

Verified Resident

Source: SENIOR ADVISOR

Posted On: 4/15/2019

Review of Pacifica Senior Living

Beautiful grounds and facilities. Staff very helpful, informative and friendly

Verified Resident

Source: SENIOR ADVISOR

Posted On: 4/15/2019

Review of Pacifica Senior Living

Well maintained, friendly staff

Verified Resident

Source: SENIOR ADVISOR

Posted On: 4/15/2019

Review of Pacifica Senior Living

My grandmother is very happy and always compliments on how nice the staff is to her and everyone else she is an active member here and enjoyed all social events.

Verified Resident

Source: SENIOR ADVISOR

Posted On: 4/15/2019

Review of Pacifica Senior Living

Very pleased with facility and staff. It gives our family peace of mind that my mother is in a safe and friendly facility.

Verified Resident

Source: SENIOR ADVISOR

Posted On: 4/15/2019

Review of Pacifica Senior Living

Great place to live. Later on in life I would like to live here!

Verified Resident

Source: SENIOR ADVISOR

Posted On: 4/15/2019

I visited this facility

Wonderful! Jennifer was great. She is very knowledgeable and friendly. Also Brenna and Janet were great. We signed up today!

By: Joann & Flo Verified Resident

Source: CARING Read Property Manager's Response

Joann & Flo, we're happy to hear you had such a positive experience with our team! Thank you so much again for your feedback! We hope you have a great day!

Posted On: 4/13/2019

My granddaughter is very happy and alway...

My granddaughter is very happy and always compliments on how nice the staff is to her and everyone else. She is an active member here and enjoys all social events.

By: L Verified Resident

Source: MERCHANT CIRCLE

Joann & Flo, we're happy to hear you had such a positive experience with our team! Thank you so much again for your feedback! We hope you have a great day!

Overall Rating

Ratings By Category

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Amenities

Maintenance

Staff

Value

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Testimonials

"Everything about the facility was excellent we looked at 3 other places before we came to Pacifica and really thought we would have to bring mom back to Washington. All the staff were very gracious and caring. My mother has met so many people there, she loves your facility."
Linda L

My mom has been a resident at Pacifica Hillsborough for 5 years. Everyone at Pacifica has been so kind and sweet. They are always smiling and so good with the residents. They are always helpful and very willing to give her extra attention if needed. There are lots of options for games, or concerts, or outings. We have been very happy with each and every aspect of Pacifica.
Nancy JP

Pacifica Senior Living Hillsborough
11918 Central Avenue
Chino, CA 91710 (909) 334-1199