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Pacifica Senior Living Valley Crest Logo Memory Care, Apple Valley, CA

Reviews for Valley Crest Memory Care

Posted On: 10/16/2020

VALLEY CREST

My Aunt has been a resident at Valley Crest for a few years, the staff is awesome, very friendly, and helpful, we don't visit much since covid, dont want to take any chances, so they send pics, and videos.
By: Cathy Alther     Verified Resident
Source: Property Site Read Property Manager's Response

Posted On: 10/5/2020

Review of Valley Crest Memory Care Apple Valley

[Name removed] was always a shining star. He held different positions with different responsibilities but was always willing to listen and help. Many of the caregivers treated my mom as a special ...
By: Anonymous     Verified Resident
Source: SENIOR ADVISOR Read Property Manager's Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Valley Crest Memory Care. Thank you again, we hope you have a wonderful day!

Posted On: 10/5/2020

Review of Valley Crest Memory Care Apple Valley

This is a wonderful community to visit. The love for the residents is known from the moment you walk in the door. [name removed] will welcome you with her amazing smile! They have just finished lan...
By: Anonymous     Verified Resident
Source: SENIOR ADVISOR Read Property Manager's Response

Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Valley Crest Memory Care. Thank you again, we hope that you have a wonderful day.

Posted On: 10/5/2020

Review of Valley Crest Memory Care Apple Valley

My mm is a resident and I live in Arkansas. I call mom everyday and get to hear her voice but most of all she blows me kisses. So important to me. Thank you staff, love you all.
By: Anonymous     Verified Resident
Source: SENIOR ADVISOR Read Property Manager's Response

Hello, thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience here; our staff will definitely be happy to read what you wrote. We put resident experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to seeing you again.

Posted On: 10/5/2020

Review of Valley Crest Memory Care Apple Valley

My mom has moved into Valley Crest Memory Care. It is good and the staff members are very friendly and very helpful. We toured it before COVID started and it all looked good.
By: Anonymous     Verified Resident
Source: SENIOR ADVISOR Read Property Manager's Response

Anonymous, thank you for your kind review; we are happy to pass along your comments to the team here at Valley Crest Memory Care!

Posted On: 10/5/2020

Review of Valley Crest Memory Care Apple Valley

My mother was a resident here for almost 4 years. There were ups and downs but overall she was well taken care of. When problems did arise the facility was quick to fix it. Finding caring staff to ...
By: Anonymous     Verified Resident
Source: SENIOR ADVISOR Read Property Manager's Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Valley Crest Memory Care. Thank you again, we hope you have a wonderful day!

Posted On: 9/17/2020

My grandma has been here for a few months now. She says she likes it and she seems content. She's a bit bored due to the pandemic restrictions (not their fault) but I'm happy I can still visit her. I think she's getting well taken care of. The staff seems really caring and I'm happy they were able to take her at this time.
By: Aubrey Bileckyj     Verified Resident
Source: GOOGLE PLACES Read Property Manager's Response

Thank you for your positive review! We appreciate the kind words and agree with you! We are very proud of our community and the level of care we provide! We have a great staff and genuinely care for all our residents, and it shows. Please feel free to reach out at any time to us at any time with any and all questions and concerns; we are always here for you and your family.

Posted On: 9/15/2020

I am a friend or relative of a current/past resident

We have been very happy with Valley Crest. We have a family member that had to find a new residence on short notice during COVID. That was an overwhelming situation for us. We looked at three facilities. Though the property is a little older, the staff is FANTASTIC. They care for their residents like they were their own family. They look at the needs and desires of their residents on a individual basis. They have a basic routine, but are willing to modify it to meet the needs of each resident. We couldn’t have asked for a better place for our family.
By: Guaren     Verified Resident
Source: CARING Read Property Manager's Response

Thank you for your positive review! We appreciate the kind words and agree with you! We are very proud of our community and the level of care we provide! We have a great staff and genuinely care for all our residents, and it shows. Please feel free to reach out at any time to us at any time with any and all questions and concerns; we are always here for you and your family.

Posted On: 9/15/2020

Valley Crest has been a God-send for our family. There are other facilities that look high end. However, that is only one small piece of the puzzle. There is a verse in Proverbs that says, “A good name is more desirable that great riches; to be esteemed is better than silver or gold.” There are other facilities that may be a bit ‘prettier.’ But I would much rather have our family at a facility that has a good name and esteems their residents. Every staff member that we have dealt with has been caring AND professional. Valley Crest’s attention to the details of the life of each of their residents is second to none. When dealing with residents that have memory care needs, the most dignified way to encourage them is meeting each one where they are in the process of cognitive decline. The staff at Valley Crest takes the time to develop a relationship with their residents. They are more than tenants, they treat each one like family. They give each resident the time they need. There is no rush to make everyone comply with cookie-cutter care. They understand each resident’s basic needs and seek to help them meet those needs in ways that fit each resident. Our family member felt at home from day one.
By: Guaren Long     Verified Resident
Source: GOOGLE PLACES Read Property Manager's Response

Thank you so much for your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

Posted On: 9/12/2020

My grandma has been here for a few months now. She says she likes it enough and seems content, although she's a bit bored due to the pandemic restrictions. However, I think she's getting well taken care of. The staff seems pretty caring and I'm happy they were able to take her at this time.
By: Aubrey Bileckyj     Verified Resident
Source: GOOGLE PLACES Read Property Manager's Response

Thank you so much for your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

Posted On: 7/18/2020

My mom is a resident and I live in Arkansas. I call mom everyday and get to hear her voice but most of all she blows me kisses. So important to me. Thank you staff, love you all.
By: Toni Holohan     Verified Resident
Source: GOOGLE PLACES Read Property Manager's Response

Thank you so much for your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

Posted On: 6/1/2020

God’s Angels

I want to thank the director & staff for taking great care of my Aunt. They are attentive to not only her needs but also the things they know she likes etc... They are observant of her day to day routine so much so that they observed her not being her “normal” self. They contacted me & had her taken to the ER were they determined she was having a TIA . I’m happy to say she (my aunt) is back at the facility and even though the disease is progressively getting worse she is alive smiling and giggling with all of those that smile at her. Thank you all for not just doing your job, but for loving my Auntie!?? (Mark 12:31 Love your neighbor as yourself.)
By: Bonnie A.     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you so much for your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

Posted On: 6/1/2020

God’s Angels

I’m very grateful/thankful for the Director & staff at VC for taking good care of my Auntie. They are very attentive to her needs and observant of her demeanor etc... daily. The week of Mother’s...
By: Y. Bonnie Alex     Verified Resident
Source: SENIOR ADVISOR Read Property Manager's Response

Thank you so much for your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

Posted On: 5/29/2020

Wonderful staff and great care

I am truly Blessed to have my mom at Valley Crest. They take great care of her and makes me feel like I am part of their family. I live in Arkansas and it is hard being so far away. I call everyda...
By: Toni Holohan     Verified Resident
Source: SENIOR ADVISOR Read Property Manager's Response

Thank you so much for your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

Posted On: 5/28/2020

Wonderful staff

The staff takes such good care of my mom. I am so Blessed to have mom there. I live in Arkansas and call daily and they are so good to me. I couldn't ask for a better place for my mom.
By: Toni Holohan     Verified Resident
Source: SENIOR ADVISOR Read Property Manager's Response

Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Valley Crest Memory Care. Thank you again, we hope that you have a wonderful day.

Posted On: 5/28/2020

Quality Care

My Mother who has resided at Valley Crest for almost a year. At the beginning it was very difficult for her, but over time the kindness given to her made her feel more comfortable and relaxed. she...
By: Joseph Moorman     Verified Resident
Source: SENIOR ADVISOR Read Property Manager's Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Valley Crest Memory Care. Thank you again, we hope you have a wonderful day!

Posted On: 5/27/2020

This is a wonderful community to visit! The love for the residents is known from the moment you walk in the door. Kimberly will welcome you with her amazing smile! They have just finished landscaping the entire outdoor courtyard for the residents, it looks great! Ask for a virtual tour if you are not able to visit in person.
By: Sheila Fike     Verified Resident
Source: GOOGLE PLACES Read Property Manager's Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Valley Crest Memory Care. Thank you again, we hope you have a wonderful day!

Posted On: 4/16/2020

My mother was a resident here for almost 4 years. There were ups & downs but overall she was well taken care of. When problems did arise the facility was quick to fix it. Finding caring staff to care for people with all levels of dementia seems to be an ongoing mission here. The director Kim listens & addresses things head on. Jean & Yolanda are actively trying to make sure residents are engaged & happy. Mark was always a shining star. He held different positions with different responsibilities but was always willing to listen & help. Many of the caregivers treated my mom as a special “grandma”. It has been over a year since my mom passed & I still think of this place fondly.The bumps in the road will never over shadow the good of Valley Crest.
By: Karen Schreiner Scott     Verified Resident
Source: FACEBOOK Read Property Manager's Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Valley Crest Memory Care. Thank you again, we hope you have a wonderful day!

Posted On: 8/16/2019

Sending our heartfelt gratitude and blessings to you all

Dearest Caralyn's Angels, I want to sincerely thank each and every one of you for taking such amazing care of my mother over the last 3 years. My family is so grateful to you for making her day to day life so enjoyable and full, no matter how challenging her condition. It is very difficult to be far away when our loved ones need our help. Knowing the quality of love and care she was receiving from all of you at Valley Crest was an incredible comfort to me and my family. I want to especially thank all the kind souls that brought so much comfort, support, and love to my mother, and also to me, in those final days and hours. I truly would not have had the strength to be present for her without you! Sending our heartfelt gratitude and blessings to you all.
By: Cynthia & Jim Wickerink, Richard & Michele Scherer     Verified Resident
Source: Property Site Read Property Manager's Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Valley Crest Memory Care. Thank you again, we hope you have a wonderful day!

Posted On: 7/19/2019

My husband is a resident at the Valley Crest Memory Care in Apple Valley, CA. He has been there for 11 months now. The staff here are very caring and quite knowledgeable about elder care. There are some who go above and beyond, to see that your loved one is getting the best care possible. I usually try to visit my husband every day and interact with the staff whenever possible. The premises are clean and orderly, unlike some. At first, I was sad that I had to put him in a home but now I am feeling that I made the right decision, choosing Valley Crest!
By: Terri Moos     Verified Resident
Source: GOOGLE PLACES Read Property Manager's Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Valley Crest Memory Care. Thank you again, we hope you have a wonderful day!

Posted On: 7/19/2019

My husband is a resident at the Valley Crest Memory Care in Apple Valley, CA. He has been there for 11 months now. The staff here are very caring and quite knowledgeable about elder care. There are some who go above and beyond, to see that your loved one is getting the best care possible. I usually try to visit my husband every day and interact with the staff whenever possible. The premises are clean and orderly, unlike some. At first, I was sad that I had to put him in a home but now I am feeling that I made the right decision, choosing Valley Crest!
By: Terri Moos     Verified Resident
Source: GOOGLE PLACES Read Property Manager's Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Valley Crest Memory Care. Thank you again, we hope you have a wonderful day!

Posted On: 6/28/2019

I visited this facility

We visited Valley Crest Memory Care, which is more of a hospital type setting. The coordinator who gave us the tour was Yolanda, and she was wonderful. They seem to have activities scheduled, and they have both single and shared rooms. The facilities were clean, although a little bit older. We were looking more for a homey type feeling for Mom, but this place felt more clinical. It was a good community and the cost was good, it was just not a good fit for my mom and too far from home. The staff member who accommodated us during the visit was great. I think it's a nice place.
By: Lisa     Verified Resident
Source: SENIOR HOMES Read Property Manager's Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Valley Crest Memory Care. Thank you again, we hope you have a wonderful day!

Posted On: 6/27/2019

Great staff. Feels like home.

Great staff. Feels like home.
By: A T     Verified Resident
Source: MERCHANT CIRCLE Read Property Manager's Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Valley Crest Memory Care. Thank you again, we hope you have a wonderful day!

Posted On: 6/27/2019

Great staff. Feels like home.

Great staff. Feels like home.
By: A T     Verified Resident
Source: MERCHANT CIRCLE Read Property Manager's Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Valley Crest Memory Care. Thank you again, we hope you have a wonderful day!

Posted On: 6/20/2019

Review of Valley Crest Memory Care

When you see residents respected, pleasant surroundings and interactive leadership then you have arrived at Valley Crest. I've never walked into this facility without being greeted with a smile. Every employee takes an interest in knowing the status of their residents.
By: Anonymous     Verified Resident
Source: Property Site Read Property Manager's Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Valley Crest Memory Care. Thank you again, we hope you have a wonderful day!

Posted On: 6/18/2019

The care was excellent. Very loving and ...

The care was excellent. Very loving and caring workers. My mother was comfortable there and never had any complaints. Thank you for your kindness to her.
By: M B     Verified Resident
Source: MERCHANT CIRCLE Read Property Manager's Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Valley Crest Memory Care. Thank you again, we hope you have a wonderful day!

Posted On: 6/13/2019

I have a question my mother has dementia problems but I have hard time getting her to shower and loves her dogs is they're a way you guys can help please I give a 5 start for what I've seen on the website pictures it looks like an amazing homey place.
By: RS Volunteers     Verified Resident
Source: GOOGLE PLACES Read Property Manager's Response

Hi, we would love to speak with you, would you please reach out to us at the community? We look forward to speaking with you. Yolanda Smith Address: 18524 Corwin Rd, Apple Valley, CA 92307 Phone: (760) 475-9109 https://www.pacificaseniorliving.com/ca/apple-valley/pacifica-senior-living-valley-crest/index.aspx

Posted On: 5/8/2019

Review of Valley Crest

We couldn't be happier with the wonderful care my mother is receiving at Valley Crest! The care is professional and thorough but above all they are loving and caring. It is quite a comfort to our family.
     Verified Resident
Source: SENIOR ADVISOR Read Property Manager's Response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Posted On: 5/8/2019

Review of Valley Crest

I am saddened that my brother's condition requires skilled nursing, and that is the only reason he is leaving. With that said, Valley Crest and all of the staff made my brother and I feel like family. The administrative staff were spectacular and always had time and consideration for our family. Best experience for me.
     Verified Resident
Source: SENIOR ADVISOR Read Property Manager's Response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Posted On: 5/8/2019

Review of Valley Crest

The people here are very nice and loving. I feel my Grandma will be in good hands enjoying her life. Thank you.
     Verified Resident
Source: SENIOR ADVISOR Read Property Manager's Response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Posted On: 5/2/2019

I am saddened that my brother's conditio...

I am saddened that my brother's condition requires skilled nursing and that is the only reason he is leaving. In valley crest the staff made my brother feel like family. The staff were spectacular and always had time for consideration for our family. Best experience for me.
By: P     Verified Resident
Source: MERCHANT CIRCLE Read Property Manager's Response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Posted On: 5/2/2019

I am saddened that my brother's conditio...

I am saddened that my brother's condition requires skilled nursing and that is the only reason he is leaving. In valley crest the staff made my brother feel like family. The staff were spectacular and always had time for consideration for our family. Best experience for me.
By: P     Verified Resident
Source: MERCHANT CIRCLE Read Property Manager's Response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Posted On: 5/1/2019

The people here are very nice and loving...

The people here are very nice and loving. I feel my grandma will be in good hands enjoying her life. Thank you.
By: D L     Verified Resident
Source: MERCHANT CIRCLE Read Property Manager's Response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Posted On: 5/1/2019

We couldn't be happier with the wonderfu...

We couldn't be happier with the wonderful care my mother is receiving at valley crest. The care is professional and thorough but above all they are loving and caring. It is quite a comfort to our family.
By: P     Verified Resident
Source: MERCHANT CIRCLE Read Property Manager's Response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Posted On: 3/28/2019

I couldn't be more impressed with this staff. Everyone was so kind and caring. One never wants to leave their loved ones with strangers. I was not a stranger, nor my brother, as soon as we past through their doors. From Ms Jordan, Ms. Smith and all the staff, my gratitude goes out to you all. Kind Regards, Carter
By: Carter Hendricks     Verified Resident
Source: GOOGLE PLACES Read Property Manager's Response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Overall Rating

5 out of 5 stars

Ratings By Category

Parking
5 out of 5 stars
Amenities
5 out of 5 stars
Maintenance
5 out of 5 stars
Staff
5 out of 5 stars
Value
5 out of 5 stars
Location
5 out of 5 stars
Noise
5 out of 5 stars

Testimonials