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NewForest Estates is a Two-Time Recognized Leader in Service Excellence



A guest blog post by Denise Graab, director of industry marketing

Each year since 2012, (a leading senior care website) has recognized the very best senior living communities nationwide based on consumer ratings and reviews. Those communities that meet a set of strict criteria are honored with the "Caring Stars" award, which helps families and older adults narrow their options and choose high quality senior living communities for loved ones or themselves. 

NewForest Estates is a senior living community that's earned the award twice: in 2016 and 2017! This year, it's one of 7 senior living communities in Bexar County -- and 1 of 27 in Texas overall -- that achieved this top-rated distinction. In order to qualify, NewForest Estates had nearly 20 consumer reviews dating back to 2011, received a handful of recent reviews, many 5-star reviews, and responses to reviews they'd received too. This collection of feedback truly demonstrated how great they are in delivering service excellence. 

Several reviewers described NewForest Estates as "very nice" and "beautiful", and among the positive accolades for the community were these specific comments and others:

•    "NewForest is a wonderful community…staff is responsive to residents, consistently treating them with respect and dignity."

•    "The staff is awesome. They treat everybody just like their family." 

•    "I love that it is a small intimate home with Great staff. We have our days filled with optional activities…My decision to move was one of the best decisions I made…"  

In announcing the winners this year,'s CEO Karen Cassel said, "Finding professional senior care for an aging parent or ailing spouse can be overwhelming and time-consuming, particularly if your need is urgent and you have little-to-no knowledge of your options. At, we're focused on helping ease that burden for family caregivers, and the annual Caring Stars list is one of the free resources we offer to support them in the senior care search. Everyone wants the very best care for their loved ones, and Caring Stars helps family caregivers find the providers that have delivered excellent service for others like them."

Congratulations NewForest Estates! And thanks to everyone who posted reviews about this stellar community!  

If you haven't yet posted your positive feedback about this senior living community, you can help them win the award again for 2018 by visiting their listing and sharing your 5-star review too:

(Don't have an email address? You can submit a review via postcard or phone too. Contact executive director, Randy Stevens for more information.)



Pacifica Senior Living

1775 Hancock Street Suite 200 San Diego, CA 92110 US